Refund Policy

At SOL Pest Incinerator, we are committed to providing high-quality, effective pest control services. We understand that circumstances may arise where you need to cancel a scheduled service or are not completely satisfied with the results. This Refund Policy outlines our guidelines for refunds, cancellations, and our service guarantee.

1. Service Guarantee

We stand behind the quality and effectiveness of our pest control services. If you are not satisfied with the results of our treatment, we offer the following guarantees:

1.1 Residential Services

• Single Treatment Services: If you are not satisfied with the results within 30 days of treatment, we will return to re-treat the affected areas at no additional cost.
• Ongoing Service Plans: We guarantee continuous protection against covered pests. If pests return between scheduled treatments, we will return to re-treat at no additional cost.

1.2 Commercial Services

• For commercial clients, service guarantees are specified in your service agreement. Please refer to your contract for detailed terms.
• Generally, we provide a 30-day satisfaction guarantee for one-time commercial treatments and continuous protection for ongoing service plans.

1.3 Conditions for Service Guarantee

To qualify for our service guarantee, the following conditions must be met:

• You must follow all preparation instructions provided before treatment.
• You must follow all post-treatment recommendations and preventative measures advised by our technicians.
• The affected area must be part of the original treatment scope.
• You must report the issue within the guarantee period.

2. Cancellation Policy

2.1 Appointment Cancellations

• 24+ Hours Notice: If you cancel a scheduled appointment with at least 24 hours' notice, no cancellation fee will be charged.
• Less than 24 Hours Notice: Cancellations with less than 24 hours' notice may incur a cancellation fee of $50 or 25% of the service cost, whichever is less.
• No-Show: If you fail to provide access to your property for a scheduled appointment without prior notice, a no-show fee of $75 or 50% of the service cost, whichever is less, may be charged.

2.2 Rescheduling

• Appointments can be rescheduled with at least 24 hours' notice without penalty.
• Rescheduling with less than 24 hours' notice may incur a rescheduling fee of $25, which will be applied to your next service.

2.3 Service Plan Cancellations

For ongoing service plans:

• Monthly Plans: You may cancel at any time with 15 days' written notice before your next scheduled service.
• Annual Plans: If you cancel an annual plan before the end of the term, you will be charged for the services already performed at the standard (non-discounted) rate, and the remaining balance will be refunded.
• Early Termination Fee: Some service plans may have an early termination fee as specified in your service agreement.

3. Refund Policy

3.1 Prepaid Services

• Cancellation Before Service: If you cancel a prepaid service before it is performed and in accordance with our cancellation policy, a full refund will be issued minus any applicable cancellation fees.
• Unsatisfactory Service: If you are not satisfied with our service and we cannot rectify the issue through our service guarantee, we may offer a partial or full refund at our discretion, depending on the circumstances.

3.2 Ongoing Service Plans

• Prepaid Annual Plans: If you cancel a prepaid annual plan, you will receive a prorated refund for the unused portion of your plan, less any applicable early termination fees and adjustments for services already performed at the standard rate.
• Monthly Billing Plans: For plans with monthly billing, no refunds will be issued for services already performed. Future scheduled services will be canceled with no further charges if proper notice is given.

3.3 Products

• Unopened Products: Unopened and unused products may be returned within 30 days of purchase with proof of purchase for a full refund.
• Opened Products: Opened or used products are generally not eligible for return or refund unless they are defective.
• Defective Products: If a product is defective, we will replace it or provide a full refund within 90 days of purchase with proof of purchase.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact our customer service team:

• Call us at +1 424-478-0825
• Email us at info@solincincerator.com
• Submit a request through the contact form on our website

Please include your name, service date, invoice number, and reason for the refund request.

4.2 Refund Processing

• All approved refunds will be processed using the original payment method when possible.
• Credit card refunds typically appear on your statement within 5-10 business days, depending on your credit card issuer.
• Check refunds may take up to 15 business days to process and mail.

5. Exceptions and Special Circumstances

5.1 Weather-Related Cancellations

If a service must be canceled due to inclement weather or other conditions that would make treatment ineffective or unsafe:

• We will contact you to reschedule at no additional charge.
• If you have prepaid and prefer not to reschedule, a full refund will be issued.

5.2 Emergency Services

For emergency services with expedited scheduling:

• Emergency service fees are non-refundable once the technician has been dispatched.
• If you cancel before the technician is dispatched, standard cancellation policies apply.

5.3 Special Promotions and Discounts

• Services purchased with special promotions or discounts may have different refund terms as specified in the promotion details.
• Refunds for discounted services will be based on the amount actually paid, not the regular service price.

6. Disputes and Resolutions

If you are dissatisfied with our resolution of your refund request, please contact our management team to escalate your concern. We are committed to addressing all customer concerns fairly and promptly.

For any disputes that cannot be resolved directly with our customer service team, please refer to the Dispute Resolution section in our Terms and Conditions.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to this policy constitutes your acceptance of such changes.